Emergency Vet Clinic

Yes. Due to the fact that we cannot contact your pet insurance company after hours, you will need to provide them with your claim and they will reimburse you. We will provide you with complete medical notes and a copy of the invoice for your claim. If you would like a digital copy of your pets medical notes, please ensure we have your correct email address when you leave. 

We currently offer Petfunders, Q Card and Oxipay finance options.   Unfortunately, veterinary care is not a free service, but it is essential to us that your animals' welfare requirements are met.  If you are applying for finance at the clinic, please bring your identification with you and be prepared for an extra half an hours wait to process any applications.  

Yes. It is not always possible to give you an exact quote for your pets treatment so we will give you an estimate range.
A deposit of the low end of the estimate range is required before treatment/surgery commences. Any outstanding balance owing is due upon discharge.

No referral or appointment is necessary but please call us and advise us you are on your way if you can. We want to be prepared for your visit and we can also advise you of any wait time.

Yes. You can ask your primary veterinarian to transfer your pet to us for overnight monitoring. Talk to your vet about the monitoring packages we offer and what they would recommend for the care of your pet.

On weekdays we open at 6pm and close at 8am. We are open 24 hours on weekends and public holidays.

Yes. We email a digital copy of medical histories, hospital charts, anaesthetic charts and blood results to your primary veterinarian. Depending on our case load, these are usually with your primary clinic by the following morning. Please ensure you advise us which clinic you will be going to for any further treatments or follow ups.

Your primary veterinarian will provide follow up care and treatment . They know you and your pet well so it is important they advise you of the options available for any ongoing care.

If you would like us to call you we can organise this. We can get quite busy stabilising and treating our inpatients so if you are concerned you haven’t heard from us, please feel free to call. No news is good news!

No. Unfortunately, we only have one veterinarian on site at a time and it is unsafe for our inpatients for them to leave.

A referral is not essential but we can admit your pet directly from your primary clinic for ongoing monitoring and care after consultation with the veterinarian managing your case.

If you would like to arrange a visit with your pet that is fine with us. Just be aware that there are other critically ill patients in our hospital and sometimes diagnostic procedures make it unsafe for you to be in our ICU. We are also happy to speak to you on the phone if you would like to call for updates.

When you arrive at our clinic, you will be asked to complete a client details form. The nurse greeting you will enter your details onto the system and triage your pet. We run just like a human accident and emergency clinic so the nurse will assess the urgency of your pet compared with other incoming and hospitalised patients. The nurse will do a basic exam of your pet and take a history , potentially admitting your pet to our ICU for immediate first aid. The duty veterinarian will assess your pet and come and speak with you about their findings and work with you to come up with a treatment plan that best works for you and your pet.

You will need to transfer your pet to us. Upon arrival, the nurse will do an assessment and you will meet the vet who will be in charge of your pets care overnight. The vet will discuss with you what treatment will be provided and confirm a contact number if we need to get in touch with you. If your pet stays the night with us you will need to pick them up before 8am on weekdays and either transfer them back to your primary clinic or take them home if they are well enough.

Yes. We have a relationship with Pet Farewells and they collect and return pets to us several times a week.

Veterinary specialists are usually only available during normal day working hours. Your primary vet will work with you to refer to a specialist if required as soon as your pet is transferred back to them in the morning.